What should be included in performance metrics within an APM framework?

The inclusion of availability, user satisfaction, and operational efficiency in performance metrics within an Application Portfolio Management (APM) framework is essential for providing a comprehensive view of how applications are performing. These metrics offer valuable insights into the application's reliability and the end user's experience, both of which are crucial for informed decision-making.

Availability reflects how consistently and reliably an application is accessible to users, which is critical for maintaining business operations and ensuring that users can perform their tasks without interruption. High availability typically correlates with better user satisfaction, as users encounter fewer issues accessing the application.

User satisfaction is an important measure of how well the application meets the needs of its users. Gathering feedback on user satisfaction can highlight areas for improvement or indicate strengths that should be maintained, ultimately leading to better user retention and overall productivity.

Operational efficiency assesses how effectively an application runs its processes, contributing to cost savings and better resource allocation. It helps organizations understand whether their applications are performing optimally and whether they align with organizational goals.

In summary, focusing on these metrics provides a well-rounded evaluation of applications in an APM framework, enabling organizations to make strategic decisions based on reliability, user experience, and performance efficiency.