Certified Implementation Specialist (CIS) Application Portfolio Management (APM) Practice Exam

Where does Application Portfolio Management (APM) reside within ServiceNow?

1. ITBM

2. HR Service Delivery

3. Customer Service Management

4. Security Operations

The correct answer is: ITBM

Application Portfolio Management (APM) is a critical function within the broader landscape of IT Business Management (ITBM) in ServiceNow. It focuses on managing and optimizing an organization's application portfolio to enhance efficiency, reduce costs, and ensure alignment with business goals. By residing within ITBM, APM benefits from an ecosystem that emphasizes the strategic value of technology in driving business outcomes. ITBM encompasses various practices and processes that help organizations manage their projects, resources, and applications effectively. APM specifically aligns with these goals by providing insights into applications, their performance, utilization, and overall contribution to business value. In contrast, the other options like HR Service Delivery, Customer Service Management, and Security Operations focus on different areas. HR Service Delivery deals with enhancing employee experiences and managing HR processes. Customer Service Management centers around improving customer interactions and support resolution. Security Operations aims to streamline security incident response and management. While all are essential components of the ServiceNow platform, they do not encompass the strategic application-focused approach that APM implements under the umbrella of ITBM. This alignment is what makes APM part of the ITBM suite, ensuring that application management is closely linked to organizational strategy and efficiency.