Certified Implementation Specialist (CIS) Application Portfolio Management (APM) Practice Exam

Which component connects business capabilities and applications within ServiceNow?

1. Application Service

2. Business Capability

3. Service Mapping

4. Application Inventory

The correct answer is: Application Service

The component that connects business capabilities and applications within ServiceNow is the Application Service. This allows organizations to visualize and manage the relationships between their business capabilities and the applications that support them. By utilizing Application Services, businesses can understand how different applications contribute to their overall capabilities, which in turn helps in managing resources and optimizing performance. Application Services act as a bridge that identifies dependencies and aligns applications with business objectives. This insight is vital for decision-making in application portfolio management, ensuring that the applications are effectively supporting the desired business outcomes. It facilitates better governance and enhances service delivery by mapping services to the respective business capabilities, thereby providing a comprehensive view of how applications are utilized within the framework of the organization. In contrast, Business Capability focuses specifically on what an organization can do, but does not inherently connect to applications. Service Mapping is primarily concerned with mapping infrastructure and services rather than directly linking business capabilities to applications. Application Inventory, while important for managing and keeping track of applications, does not provide the relationship context that Application Services do.