Certified Implementation Specialist (CIS) Application Portfolio Management (APM) Practice Exam

Which role is necessary to install APM?

1. APM Analyst

2. Admin

3. Business Planner

4. APM Read

The correct answer is: Admin

The role of Admin is crucial for installing Application Portfolio Management (APM) because this role has the necessary permissions to access and modify system settings, including the installation of applications. Admins typically hold elevated privileges within the system that allow them to manage user roles, define security policies, and access advanced configuration options required for setting up new applications like APM. In the context of APM, the installation process often involves integrating APM with existing systems, configuring parameters, and ensuring that all necessary components are properly deployed in the ServiceNow environment. An Admin is equipped to handle these aspects effectively, ensuring that the installation proceeds smoothly without any issues regarding permissions or access. Other roles, while potentially important in their respective areas, do not possess the same level of authority or access needed to perform installations. For example, an APM Analyst may focus on analyzing and optimizing application performance but does not have the authority to install applications. Similarly, a Business Planner might be involved in strategic decisions regarding application portfolios but wouldn't typically be responsible for the technical aspects of installation. An APM Read role suggests a permission to view APM-related data and reports but lacks the privileges necessary for installation and initial setup tasks. Thus, the Admin role is essential for the successful installation of